In what order should I apply my products?

We generally recommend this layering sequence post cleansing: oil, toner, serum, cream, balm. You can read more about layering with In Fiore HERE.

Do you provide samples?

At this time samples are dependent on availability and only offered with orders. For customers new to the line we recommend starting with 1 to 3 products. If you need help selecting products please contact us. We are happy to assist.

Do any of your products contain sunscreen?

None of our products currently contain sunscreen. We recommend applying sunscreen as the last step in your layering regimen. Our Soleil Fleur Before Sun Treatment is a high antioxidant serum to be used as a second defense against the harmful effect of the sun.

Can you give me a general overview of In Fiore products?

In Fiore products are high performance, eco-formulations that harness the transformational healing power of ethically sourced botanicals with sensorial finesse. We employ plant solvents for our extra-strength macerations for optimal saturation of lipophilic molecules and organic biodynamic medicinal tincturing. Our products are preservative-free and protected by plant-origin antioxidants.

Are In Fiore’s ingredients organic?

We source ingredients of the highest quality for all our products and use organic ingredients whenever available. We look for the best and most sustainably produced ingredients whether that means certified organic, wild-crafted by artisans, or biodynamically grown.

Does In Fiore use synthetic ingredients?

There are no synthetic ingredients added to our products in the foundational US product range. The Made in Japan collection is 85-99% natural and employs clean, safe synthetics essential to the advanced technology to which they are made.

What is the shelf life of In Fiore products?

Small batch production ensures freshness; however, we recommend using products within six months of opening for best results. Short-term exposure to extreme temperature changes can affect the texture of products. Avoid long-term exposure of products to sunlight and heat because the resulting oxidation may affect freshness. Visit our Product Care page for more information.

Many of your products contain alcohol, is it damaging?

We use organic alcohol derived from grape and sugarcane from the island of Okinawa. This is not the same as denatured alcohol, which contains toxic additives. The use of a clean, organic, plant-derived alcohol has an extensive history of use in herbal preparations and personal care products. In our case, we use organic alcohol to create our tinctures and extracts as both a delivery system and as a system of preservation. Given the increased desire for natural products and natural preservation systems in the green beauty space, we see a resurgence of alcohol as a skincare ingredient. Alcohol is less sensitizing than many other natural preservatives when used appropriately in exact percentages, and increases the penetration and absorption of ingredients.

What product’s are safe to use during pregnancy?

Some of our products contain essential oils that are not suitable for women who are pregnant or breastfeeding. We recommend consulting your physician before application. For questions regarding ingredients, you may also contact us.  We recommend that pregnant woman not use the following products:
Tangiers Body Balm
Comfrey Solution Botanique
Firmante Elevating Leg Tonic.
Dayala Body Balm

My product’s scent/color is different than I’m used to. Is this okay?

We use only the best natural ingredients with minimal processing to retain as much of the healing properties of the plant as possible. Natural ingredients are not standardized and mass-produced the way synthetic ingredients often are. Variations in color and scent are inherent in the natural world and subsequently are sometimes reflected in our products. In Fiore always formulates in small batches to ensure that the product is pure and stable.

Does In Fiore test products on animals?

We never test any products on animals.

How do I return an unused item to In Fiore?

We only accept returns purchased through infiore.net.  If you are unhappy or change your mind, we accept returns on most unused products within ten days of receipt of purchase for exchange or credit. Unfortunately, we do not accept returns on used or opened items.  Please contact us or send an email to shop@infiore.net to resolve any discrepancies within five days of receipt of purchase. Special sales items, percentage off discounts, promotional items are considered a final sale. We do not accept returns of solid perfumes. Returns and exchanges must be authorized in advance and then sent to:

In Fiore
ATTN: RETURNS
868 Post Street,
San Francisco, CA 94109

Is In Fiore’s packaging recyclable?

All of the glass bottles and paper packaging is recyclable.

Who do I contact for product information or questions?

We welcome questions and are happy to make product suggestions or provide you with more product information. For any questions about In Fiore products, you can contact us.  We will respond to you either by phone or email during our business hours Monday through Friday, 10am-6pm PST.

Where can I shop for In Fiore in person?

We have a variety of stockists in the United States, Europe, and Japan.  We are currently updating our stockist's page.  For inquiries, please contact us.